Frequently asked questions
What should I check before ordering?
Review the product, As Picture colour option, size, measurements, total delivery estimate and return conditions. Follow our How to order guide, then confirm your email, delivery address, options and charges before paying.
How do I choose a size?
Use your body measurements and the chart for the selected dress. Start with our Size guide, Size charts and How to measure. Do not convert adult sizes into child or junior sizes.
Can I order a custom size or change a design?
Select Custom Size only where offered, enter the required measurements in one unit and review any displayed surcharge. Custom fit means a design change, such as sleeve or skirt length. Both are final sale for ordinary returns. Contact us before ordering a design change. Read the Refund policy for conditions and mandatory rights.
Where does my order ship from?
Orders are made to order and dispatched to the destination selected at checkout. Approved returns use an authorized return address provided by customer care — not the U.S. business contact address.
How long does delivery take?
Standard total delivery is estimated at 20–30 calendar days; expedited shipping, where available, is estimated at 13–20 calendar days. Both include production and transport. Production accounts for approximately 70% and transport 30% of the total as a planning guide. We do not currently offer rush production. See Shipping & delivery.
Can you guarantee my event date?
No arrival date is guaranteed by entering an event date. Before ordering, email adabridals.com@gmail.com with the product link, destination and event date so we can check feasibility.
Where do you deliver?
United States, Canada, United Kingdom, Germany, France, Australia and New Zealand. Available services and charges are shown at checkout.
How do I pay?
Use the card or express-checkout options displayed for your transaction. Availability depends on your device, browser, destination and payment-provider eligibility. See Payment methods.
Where can I track my order?
Use the tracking link in your dispatch email. The first carrier scan may take time to appear. If you need an update, follow Order tracking and contact us with your order number.
Can I cancel or return my dress?
Request eligible standard-size returns within 14 calendar days of delivery. Custom Size and custom-fit design changes are final sale for ordinary returns. The buyer pays return postage to the authorized return address, including for approved quality-issue returns unless applicable law requires otherwise. No restocking fee is charged. See Returns & cancellations and the Refund policy before ordering.
Will the colour exactly match my screen?
Lighting and screen settings affect appearance. The current product colour selection is As Picture. General fabric charts do not mean every shown colour is available for every style. See Colour & fabric guide.
How do I contact customer care?
Email adabridals.com@gmail.com, call (775) 629-2508 or visit Contact us. Include your order number for an existing order or the product link for a product question. Never send card details or passwords.