Returns & cancellations

Before you order: Standard-size items may be eligible for a return. Custom Size and custom-fit design alterations are final sale for ordinary returns. Approved returns use the authorized return address we provide, and the buyer pays return postage. No restocking fee.

Request an eligible return

Email adabridals.com@gmail.com within 14 calendar days of delivery with your order number, reason and relevant photos. Items must be undamaged, unworn, unwashed and unaltered, with original tags attached.

Custom work and final-sale items

Custom Size is made to your body measurements. Custom fit means a requested design alteration, such as changing sleeve length or skirt length. Both are non-returnable for fit, preference or a change of mind. Other final-sale and hygiene exclusions are set out in our Refund policy. If an item is damaged, defective or not as ordered, contact us promptly for assessment; mandatory consumer rights still apply.

Return address and costs

Orders ship to the destination selected at checkout. Approved returns use an authorized return address provided by customer care. Our U.S. business contact address is not a return address. Please contact us before sending a return so we can provide the authorized return address and instructions for your order.

The buyer pays return postage, including for approved quality-issue or incorrect-item returns, except where applicable law requires us to cover it. Consider international postage costs before ordering. Customer care emails the authorized address and instructions after approval; post the return within 7 calendar days of receiving them and retain tracking.

Refunds

Eligible returns receive the product purchase price, with no restocking fee. Ordinary refunds exclude original outbound shipping, duties and any rush fees, subject to mandatory rights. We issue approved refunds within 3 calendar days after receipt and inspection. Your bank or payment provider controls the separate time needed for the credit to appear.

Cancel before dispatch

Cancellation refunds depend on the time between purchase and sending your email request. The product-price refund is 100% within 12 hours, 90% after 12 through 24 hours, 80% after 24 through 72 hours, and 70% after 72 hours before dispatch. See the full cancellation table for shipping and any rush-fee treatment. Dispatched orders cannot be cancelled under this schedule.

Nothing in this policy limits mandatory consumer rights that apply in your country. Where applicable law requires a different remedy, fee allocation or refund, those rights take priority.